Privacy Policy

J&R Plumbing ("we," "us," "our") operates the website https://jrplumbingneworleans.com/. This Privacy Policy explains what information we collect, how we use it and the choices you have. By using our website or services, you agree to the practices described here.

1. What Information We Collect

We collect the following types of information when you use our website, submit a form, schedule service or communicate with us:

• Name and contact details, including phone number, service address and billing address
• Service request details, such as the plumbing issue described, property type and appointment preferences
• SMS opt-in status and communication preferences
• Payment information processed at the time of service (handled by secure third-party payment processors)
• Website usage data, including IP address, browser type, device type, pages visited and referral source

2. How We Use Your Data

We use the information we collect to:

• Schedule, confirm and perform plumbing services at your property
• Send appointment confirmations, reminders and service updates
• Respond to inquiries, quotes and customer support requests
• Process payments and maintain service records
• Improve our website, services and customer experience
• Comply with legal and regulatory obligations

3. SMS Opt-In Details

Our SMS program, the J&R Plumbing Customer Care SMS Program, sends the following message types: appointment confirmations, appointment reminders, technician arrival notifications, service updates, follow-up messages and billing notifications.

Message frequency varies based on your service activity. You can opt in by checking the SMS consent box on our website forms, by texting us first or by providing verbal consent when scheduling by phone.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance, or START to re-subscribe. Message and data rates may apply.

4. Cookies & Tracking Information

Our website uses cookies and similar technologies to keep the site functioning, understand how visitors use our pages and measure the performance of our marketing. This may include analytics tools such as Google Analytics. You can control or disable cookies through your browser settings, though some site features may not work as intended without them.

5. Data Security Practices

We take reasonable technical and organizational measures to protect your information. Our website is served over SSL/TLS encryption, and payment transactions are handled by PCI-compliant payment processors. We restrict access to personal information to personnel who need it to perform their job. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard safeguards.

6. Your User Rights

You have the right to:

• Unsubscribe from SMS messages at any time by replying STOP
• Opt out of marketing communications
• Request access to the personal information we hold about you
• Request that we update or correct inaccurate information
• Request deletion of your personal information, subject to legal record-keeping requirements

To exercise any of these rights, contact us using the details in the Contact Us section below.

7. Age Restriction

Our services and SMS program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

8. Sharing & Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

• With service providers who help us operate our business, such as scheduling software, payment processors and website hosting, under confidentiality obligations
• When required by law, court order or governmental request
• To protect the rights, safety or property of J&R Plumbing, our customers or others
• In connection with a business transfer, such as a merger or acquisition

Mobile opt-in data is excluded from all third-party sharing as stated in the callout above.

9. Contact Us

Questions about this Privacy Policy or your personal information? Reach us here:

For our full terms, visit https://jrplumbingneworleans.com/terms-of-service or return to jrplumbingneworleans.com.